Does Implementing ITSM Pose Any Risks To A Small Business?
The most important thing to remember about implementing Information Technology Service Management (ITSM) in a small business is that the risks are practically non-existent, provided that it is delivered properly. At JCom, we are able to minimise those risks through a number of dedicated services.
Keeping Faults To A Minimum
One major element of ITIL ITSM risk management is ensuring that all faults are kept to a minimum so that your small business can run smoothly - this is why we offer JComplete as a one-stop solution for everything that your company needs to remain operational. One small risk when implementing ITSM is that the fault resolution system won't be adequate for your needs, and JComplete Managed IT Services include not only round-the-clock support 365 days a year, but also monitoring technology that is backed by artificial intelligence.
In effect, all of your systems will be under constant surveillance, and our solution is sophisticated enough to spot potential faults before they happen. An issue that is resolved at the earliest possible opportunity will always be far more desirable than a fault that develops into something more serious further down the line. It is scaleable to your precise requirements and any future business growth.
Another significant ITSM risk to business is that the 'compliance' element may not be suitable for your particular industry, and JComply ensures that this is never the case. ITSM is a dynamic solution that concentrates on Governance, Risk and Compliance (GRC) for your IT setup, and it covers a vast range of areas that include disaster recovery, the security of information, business continuity and much more. JCom experts are highly knowledgeable in the area of compliance with international standard certifications such as ISO27000, ISO27001 and more - so your business is under expert surveillance.
Designing New Systems Effectively
Another one of the well-known risks of ITSM is that new IT infrastructure isn't always designed correctly, and once again JCom can minimise this risk with JCompass - our complete IT consultancy and design service. This involves gathering as much information as possible about your small business - as it currently stands, and what you are looking to achieve, before putting this all together to come up with a practical plan for growth. We have more than 30 years of experience in this key area, and so you can rest assured that your company's long-term IT needs are in the best possible hands.
To find out more about how JCom can minimise the risks of ITSM implementation, please do not hesitate to call us on 0208 943 2222.